Thank you for shopping with us. We want every customer to love their purchase. If you are not completely satisfied
with your order, you may request a return or exchange under the terms below.
This policy is valid for 14 days from the date you receive your item. Unfortunately, after 14 days we are unable to
offer a refund or exchange.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- Unused and never carried outdoors, with no signs of use, scratches, wear, or stains
- All tags, dust bag, gift box, care cards, and accessories (straps, locks, keys, etc.) included
- Item in the same original condition as received For hygiene and quality reasons, the following items are non-returnable:
- Bags that have been used or show any signs of use
- Items carrying scents of perfume, cosmetics, smoke, or other odors
- Items damaged, scratched, deformed, or with oxidized hardware due to personal use
- Customized, monogrammed, re-colored, or otherwise personalized items
- Sale, clearance, or items marked as “Final Sale”
- Gift cards and e-vouchers How to Request a Return
- Within 14 days of delivery, contact us via WhatsApp: +1 (947) 229-5217 with your order number, item(s) to return,
reason for return, and photos of the current condition of the item. - Wait for our Return Authorization and return address before shipping the item back. Packages sent without prior
authorization cannot be accepted. - Ship the item back in its original packaging to the return address we provide.
- We recommend using a trackable shipping service and packing the item securely to avoid transit damage. Until the
item is received and inspected, the risk of loss or damage in transit remains with the sender. Shipping Costs Who pays for shipping depends on the reason for the return: Shipping costs are the customer’s responsibility when:
- The return is due to a change of mind, personal preference, or impulse purchase
- The size, color, or style does not match expectations (the item itself matches the product description)
- An incorrect shipping address was provided at checkout, causing failed delivery or reshipment
- The shipping costs arise from an exchange Shipping costs are covered by us when:
- The item has a manufacturing defect (e.g., broken stitching, detached hardware, significant leather discoloration)
- The wrong item was shipped (style, color, or size does not match the order)
- The item was damaged in transit (photos/videos of the outer packaging and the item must be provided within 72 hours
of delivery) Original shipping fees are non-refundable for returns that are not our responsibility. If a refund is approved,
related shipping costs may be deducted from the refund amount. Refunds Once your return is received and inspected, we will notify you via WhatsApp of the inspection result and whether your
refund has been approved. If approved, your refund will be processed within 5–10 business days to your original credit card or payment account.
Actual posting time depends on your card issuer or payment provider. Defective, Damaged, or Incorrect Items If you receive an item that is defective, damaged in transit, or incorrect, please contact us via WhatsApp within 72
hours of delivery and provide: - Your order number
- Clear photos or a short video of the issue
- Photos of the outer packaging and shipping label Once verified as our responsibility, we will arrange a free replacement, reshipment, or full refund, and cover all
related return and reshipping costs. Exchanges For exchanges due to size, color, or style preference, please follow the return process above and place a new order
once your return is approved. We currently do not offer direct exchanges so that you can receive your preferred item
as quickly as possible. Shipping costs for such exchanges are the customer’s responsibility. Late or Missing Refunds If you have not received your refund after we have notified you, please:
- Check your bank or payment account statement again
- Contact your card issuer or payment provider to confirm whether the refund is still being processed
- If the issue remains unresolved, contact us via WhatsApp and we will help follow up Gift Orders If the item was marked as a gift at checkout and shipped directly to you, you will receive a store credit equal to the
value of the return instead of a refund to the original payment method. If the order was not marked as a gift, or the gift giver had the order shipped to themselves first, the refund will be
issued to the original payer, who may become aware of the return. Contact Us For any questions regarding returns and refunds, please reach out via:
- 📱 WhatsApp: +1 (947) 229-5217